Household Appliances In Honolulu | About Us
Pacific Appliance Group
Pacific Appliance Group has a team of sales professionals that will assist your needs. Meet our team.
The Pacific Appliance Group Mission Statement:
Our products and outstanding track record for superior service and exceptional value, make your life easier. Pacific Appliance Groups’ Vision is:
Vision statement updated as of July 25, 2012
PAG's vision is to lead the marketplace by creating a service niche that far exceeds that of our competitors. We build and maintain this niche in the way we present the products we represent, by focusing on matching our customer lifestyle preferences with the highest value, energy efficient product lines manufactured in today's market.
PAG is a locally owned company with traditional values, superior product lines and exceptional service that goes beyond the sale. We give our customer what the big box stores can’t, superior service and exceptional value. We strive to build long-lasting relationships with every customer by providing them with outstanding service that exceeds their expectations.
PAG will continually add high value, innovative product offerings that enhance our customer's lifestyles and strive to maintain our competitive edge through superior service and exceptional value. At our core are our values which include a steadfast commitment to conducting business with the highest level of professionalism and integrity that is beyond reproach. Every aspect of our business is conducted with honor and integrity. Respecting every customer is a key element of our success. We listen to our customers to strengthen our relationship with them and to build long term partnerships.
PAUL Y. MASUOKA
Paul Masuoka is President of the Pacific Appliance Group, Inc. After joining the team in 2000, Paul led the way to ensure that Pacific Appliance is a part of every community in Hawaii by offering its customers the best choices backed by local, reliable service.
Paul established for Developers, Builders, Property Managers, Realtors and individual homeowners seeking a new refrigerator, washer and dryer, cooktop, dishwasher, microwave or oven - a range of brands that provide great performance and value on a variety of appliances now available at the Pacific Appliance Group.
In addition to expanding choices, Paul's years of experience and success in the industry has been built on an unwavering principle that great customer service is built one customer at a time.
Masuoka says, "I am proud to be part of a team that believes in the importance of finding solutions if issues arise and providing timely, quality service to individual customers and businesses alike. It is our customer service that sets Pacific Appliance apart from other companies."
Ph (808) 377-6437, Ext 2
Contract Sales Manager
With over 40 years of experience, Bob Sugahara is the Builder Appliance expert at Pacific Appliance and understands what is required to provide for the needs of builders, developers, contractors, and architects. While Bob has many project accomplishments, The Wailea Resort and The Kapalua Resort were highlights as Bob fulfilled all the Whirlpool and KitchenAid appliances for these homes in what have become very well-established communities..
Sugahara receives high Customer Satisfaction reviews which he attributes to listening to customer needs and then matching up the perfect appliance to help make their life easier. Bob mentioned that, "It is very rewarding when a customer remembers buying appliances from me 15 or 20 years ago and asks me to help them again."
Bob has been with Pacific Appliance Group since 2000 and was previously Appliance Manager for Mid Pac Lumber and A & B Commercial that included responsibilities for Sales, Inventories, Repairs and Deliveries. Bob attended Pasadena City College and Woodbury College and also proudly served in the Armed Forces
Ph (808) 377-6332, Ext 3
Tracy Ng is well-known for her work with property managers, realtors and interior designers in her role as Account Manager. Since 2007, Tracy has represented the Pacific Appliance Group and it is her prior experience as an entrepreneur/owner of her own business that helps provide keen insight on what many customers want and expect.
Tracy's customers love her recommendations as they are not only the best products for the price point - she also offers solutions that the end-consumer appreciates. Great service is her hallmark. Tracy noted that, "I try to make finding the right appliance for a customer's needs as easy as possible. I listen to their needs and search for the appliance that is the best fit for them and their budget."
Ph (808) 377-6337, Ext 4
Mel's extensive product knowledge has been built over 20 years in the industry. Originally from Maui and now on Oahu, his work experience as a sales manager for OK TV and American Cabinetry provided a baseline that has grown into a comprehensive understanding of home, kitchen and laundry essentials.
Fujimoto is highly motivated and results-oriented. He consistently seeks out the best options for his customers at Pacific Appliance Group and he is known for his expertise and attention to detail.
Ph (808) 479-3142
Sales Support Manager
Ph (808) 377-6335, Ext 1
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